Big Christmas do not accept change of mind on your purchase. Big Christmas offer you a free Returns on goods received in damaged/faulty state &/or do not work as per the intended purpose – If you are eligible to return your goods, you will not be charged on freight.

To be eligible to return faulty goods for a repair, replacement or refund goods must be

• Purchased within the last 14 days
• Big Christmas notified via our returns page of the issue
• Unused, undamaged and unmarked
• In original condition
• In original packaging

* Big Christmas will not accept returns after 14 days from date of purchase

Applicable warranties cover manufacturing faults and/or workmanship only and will not cover negligence, misuse or accidental damage.

If the product is found not to have a fault, you may be required to pay the transport or inspection costs.

Please email us the details here. Please include your invoice number, product details and reason for return and we will be in touch. This must be within 14 days of receipt of goods.